How a Fortune 500 Company Remotely Updated Firmware on their entire UPS Fleet with Critical Labs
Keeping critical infrastructure secure and up to date is a constant challenge, especially for large enterprises managing thousands of UPS systems across dispersed locations. Firmware updates are essential for performance, security, and compliance, but when there’s no centralized way to manage them, the process becomes manual, time-consuming, and error-prone.
That was the situation facing one Fortune 500 company, until they turned to Critical Labs.
The Challenge
Massive Device Outage, No Scalable Fix in Sight
This organization had thousands of UPS systems deployed across a nationwide footprint, but no scalable way to push firmware updates to their network management cards. Each update required IT staff or contractors to walk from site to site, manually applying patches one unit at a time.
Key Obstacles:
- Thousands of endpoints spread across a large, geographically diverse footprint
- Inconsistent visibility across devices led to operational blind spots
- Tight timelines to minimize POS downtime and reduce revenue loss
- The high cost of dispatching IT professionals or third-party contractors to perform on-site updates
The Solution
Remote Visibility and Bulk Firmware Management
Recognizing that manual updates were no longer sustainable, or secure, the company sought a solution that could centralize control, streamline firmware deployment, and eliminate the need for on-site intervention.
They turned to Critical Labs for a smarter way to manage their UPS infrastructure. The goal wasn’t just to fix the immediate firmware issue, but to create a scalable, long-term solution that could evolve with the organization’s infrastructure.
Critical Labs provided a secure, cloud-based platform to:
- Real-time visibility into firmware versions across the entire UPS fleet
- The ability to push updates in bulk through a single, intuitive platform
- A secure, cloud-based solution requiring no on-site presence
The Results
Fast Resolution, Major Cost Avoidance, Minimal Disruption
By implementing Critical Labs, the company not only solved an urgent firmware management problem, it fundamentally changed how they approach infrastructure maintenance and security. What was once a manual, resource-intensive task became a streamlined, automated process that could be executed across thousands of devices from a single interface. The transformation saved time, reduced costs, and eliminated a major point of operational risk.
Remote execution paid off, delivering massive time and cost savings.
- Firmware upload completed in less than 24 hours
- Conservatively eliminated hundreds of thousands of dollars in professional services, travel, and per diem costs
- Eliminated security risks stemming from outdated firmware
- Avoided onsite disruption and significantly reduced operational downtime
- Enabled faster recovery of POS systems, restoring store operations across the country
Real results from real customers.
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